| This is our most frequently asked question. Generally speaking, the number is on a
small silver tag on the main blue frame of the machine. The number is not on the
motor. With a few exceptions, the motor number is useless to us. Always have the
serial #'s (for example: JR 5555, C-1776, M.V.P. 1530, SSB 1999). Having the serial number
when you call will help us solve your service needs in a timely manner. People call JUGS all the time thinking that they need new tires when in reality
most of the time they don't. The only time you need to order a new tire is when a groove
has worn to the black tire cord. Cracking and dry rot on the sides of the wheel are normal
and nothing to be concerned about. Simply clean the center of the tire with 40 grit
sandpaper with the machine turned off. Also maintain tire pressure at 17
p.s.i. By doing these steps, you could possibly use your existing tire for many years to
come.
One of the most common myths in the service department is that after a few years of
usage the machine needs to be sent to JUGS for service. This is not true. In truth,
machines rarely have to come back to our shop for service. The maintenance can be done by
you. As long as the air pressure in the tire is checked, and the machine is constantly
kept away from water, routine maintenance is all you need to do. (see question #1) Storing
the machine indoors will add to the longevity of your machine.
The truth is, this is a very risky proposition. JUGS can only recommend the
generator we are currently selling (which is the Yamaha EF
1000) for use with your pitching machine. Before using any other type of
generator, please call the JUGS service department. This is very important because
some generator models damage your machine's motor and control board.
Inaccuracy can be caused by many factors. One basic problem is the tire has not
been maintained properly. Periodic cleaning with 40 grit sandpaper will keep the tire
rough so the balls grip better. If after sanding the tires on your machine, it still
isn't throwing consistently, call or email the JUGS Service Department.
We separate electrical problems into two categories: Was the machine running when
it quit? Or did it not work when first brought out of storage? These two questions can
mean two different problems. First, if it quit during usage, 99 percent of the time it is
something in the circuit board that has gone wrong. Chances are, unless water was
involved, the circuit board will have to be replaced. If the machine wasn't working out of
storage, that could indicate a motor problem. Keep in mind motors rarely have to be
replaced. They can usually be repaired locally at minimal cost if done correctly. Please
call the service department with the specific serial # of your machine(see question #1
above) before attempting any type of repair. Calling us first will save you time and
money.
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